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Terms of service

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SECTION 1

Definitions

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For clarity:

  • Designer refers to Lorem Ipsum Creative, a freelance graphic design studio based in Australia.

  • Client refers to the individual, business, or organisation commissioning our services.

  • Services means all design, brand, or related creative services we provide.

  • Deliverables means the final files, artwork, or other materials produced under the agreed scope.

  • Preliminary Work refers to drafts, concepts, or unused materials created during a project.

  • Quote means the written outline of the work, cost, and terms provided prior to commencement.

SECTION 2

Project Commencement

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Before beginning a project, we provide a detailed Quote setting out the scope, deliverables, and timelines. Work commences only once the Client has confirmed acceptance and paid the required deposit. Quotes remain valid for 14 days. Any changes to the scope or deliverables must be agreed in writing.

SECTION 3

Payment Terms

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A non-refundable deposit of 10% of the project fee is required to confirm a booking and begin work. The remaining balance is payable within 30 days of the invoice date. Late payments will incur interest at a rate of 10% per annum, calculated daily from the due date. Work may be paused if payment obligations are not met.

 

Final Deliverables and ownership rights will only transfer once all outstanding invoices are settled in full.

SECTION 4

Intellectual Property

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Ownership of the final Deliverables passes to the Client once full payment has been received. All rights in Preliminary Work (including unused drafts, sketches, and concepts) remain with the Designer. We retain the right to showcase completed work in our portfolio, case studies, and marketing materials, unless otherwise agreed in writing. Where Deliverables are displayed on websites or social media launches, attribution to “Lorem Ipsum Creative” must be provided unless mutually agreed otherwise.

 

Clients are responsible for ensuring their use of Deliverables does not infringe upon third-party rights. In particular, compliance with the Copyright Act 1968 (Cth) is the Client’s responsibility.

SECTION 5

Project Scope and Revisions

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The scope of Services, including the number of revision rounds, is set out in the Quote. Requests beyond the agreed scope or included revision rounds will be billed at our current hourly rate. Major scope changes may require a revised Quote. Urgent work, out-of-hours services, or “rush jobs” may attract additional fees.

SECTION 6

Cancellations and Refunds

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The initial 10% deposit is strictly non-refundable. If a project is cancelled part-way through, the Client is liable for payment for all work completed up to the date of cancellation. The Designer reserves the right to terminate services if these Terms are breached. All cancellations must be made in writing.

SECTION 7

Confidentiality and Privacy

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All information provided to us in the course of a project is treated as confidential. We do not share Client information without consent, except as required by law. Our handling of personal information is governed by our Privacy Policy, which forms part of these Terms. A separate non-disclosure agreement (NDA) can be arranged on request. As we operate remotely, our secure mailing address is provided only when physical items must be sent.

SECTION 8

Delivery of Work

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Final Deliverables are supplied in the agreed formats once full payment has been received. Clients are responsible for the correct use and implementation of files after delivery. We retain archive copies of final Deliverables for up to 30 days after completion, after which we cannot guarantee retrieval.

SECTION 9

Limitations of Liability

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We perform our Services with due care and skill in accordance with the Australian Consumer Law. However, we do not guarantee specific business outcomes, nor are we liable for how Deliverables are subsequently used. We are not responsible for delays, errors, or damages arising from third-party providers (e.g., hosting services, printers, or marketing platforms). Our liability is limited to the amount paid by the Client for the Services.

SECTION 10

International Clients

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We work with clients internationally. These Terms apply regardless of the Client’s location. While governed by Australian law, they bind all clients engaging our services.

SECTION 11

Changes to These Terms

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We review these Terms annually to ensure they remain consistent with industry standards and applicable law. Updated versions will be published on our website and take effect immediately upon publication.

SECTION 12

Governing Law

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These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved exclusively in the Victorian courts.

SECTION 13

Contact

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For questions, clarifications, or concerns regarding these Terms, please contact:

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